GamePoint logo

GamePoint

Community Operations Manager

Community – The Hague, Zuid Holland
Department Community
Employment Type Full-Time
Minimum Experience Entry-level

Community Operations Manager

Do you have some experience with community and support? Do you like to offer best possible support, and do you know how to engage people? We’re currently looking for a motivated community operations manager, who will be the right hand of our Head of Community and Support! This is a great opportunity to get into an all-round position in a young international team in the game industry!

 Mission:

You will strive to make the community and support department work as smooth as possible and keep players engaged and happy. You will be responsible for the best possible support (tools) and fun and engaging events.  

What are you going to do?

  • Collaborate and work directly with the Director of Community Operations to identify areas of improvement and act upon
  • Motivate an International team to ensure a high level of player satisfaction
  • Coordinate and host in-game and offline events to drive player engagement
  • Overseeing inbound Support requests on all channels and safeguarding our quality
  • Effectively monitor, identify & manage player and operational escalations
  • Utilize customer feedback to product teams and management
  • Ensure the creation of knowledgebase, procedures, guides, training sessions and quality reviews
  • Weekly Reporting on player sentiment and user pain
  • Various miscellaneous tasks as assigned by management and involvement in community & support projects

 Required Education, Experience and Skills:

 Some experience with community management and support is a big plus. You are a pro in effectively communication with players, you are creative, and you do like tech. Native Dutch is a must! Since our players are online 24/7, working 1 or 2 nights a week is a requirement.

 About GamePoint:

GamePoint is one of the world's largest social game developers. Every month we welcome 1,000,000 unique players on Web, Facebook and Mobile. Some of our games are among the top 100 best earning games in the world. Due to the unique social features, users play an average of 120 minutes per day

 Company benefits:

We offer a competitive package packed with pension benefits, a lunch arrangement and a fun and casual work environment with a game room, frequent team building events and much more! We have an office close to the beach!

Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    The Hague, Zuid Holland
  • Department
    Community
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Powered by